Dear Ms. Blank,
Thank you for addressing my concerns regarding Blank. As I have already let you know during our previous phone conversations on 4/25/08 and 4/28/08 I am completely dissatisfied with the services of the TSS and BSC that my daughter, Rylie Blank received . As you are already aware, blank from blank scanned and emailed me a copy of their latest treatment plan and an Outpatient Services Authorization Request form. I was suppose to sign these forms and fax them back to her. I am writing to let you know that I refuse to sign these forms because I do not completely agree with them. I especially don’t agree with how Rylie’s behaviors are listed as severe and that her relationship with her peers is poor.
Rylie is a beautiful, sweet little girl who is friendly and gets along with her friends and family wonderfully. She is very happy and enjoys life to the fullest. Rylie does have trouble with her attention span and following directions. She also has tantrums when she doesn’t get her way and she can be defiant and hyperactive at times. I requested Wrap Around Services so that I could get some help and direction when dealing with Rylie’s behaviors. The Wrap Around Services I received from blank were no help at all.
The BSC, blank put together Rylies original treatment plan. I agreed to it and implemented the plan with Rylie. However I feel that the BSC did not. She never set up an award system for Rylie or helped create charts for visual guidance as it stated she would in the treatment plan. I only met her in person a few times and during those times I don’t feel that she helped. As far as I know all she did was go to Rylie’s pre school and observe her.
The TSS, blank did not follow the treatment plan as far as I could tell. She went to three of Rylie’s doctor appointments, two messy playtimes and there were a few visits at our home to do some craft projects with Rylie. During each of these times she was late. I paid money out of my own pocket for blank to do Messy playtime with Rylie at the local playground. And blank decided to resign from Rylie’s case without notifying me. The only reason I found out that Rylie no longer had a TSS was because I called blank to complain about the TSS not returning my phone calls. At that time blank told me that blank resigned from my case. One week later , I received an email from the TSS stating that she resigned from Rylie’s case because she felt that she was not qualified to meet Rylie’s requirements. So, that means to me that blank sent an unqualified TSS out to work with my daughter. I do not take this lightly.
Now as far as the Life Domains Psychological Evaluation conducted by blank and blank from blank, I told you per our telephone conversation on 4/28/08 that I would like to use this evaluation. I have since decided against this. Since blank already sent an unqualified TSS to work with my daughter, I don’t think it would be in our best interest to use any evaluation from any staff member from blank. I understand that in order to continue services with another provider Rylie may have to be evaluated again.
I am requesting that you find me a new Wrap Around service provider. I am requesting that I could meet with the new TSS, BSC, and Mobile Therapist before I have another evaluation done on Rylie. Everybody always wants to interview me and evaluate my daughter. I think that since I received such awful service from blank, I should be able to interview and evaluate the next group of people who will be working with my daughter before I let them.
Valerie blank and Vincent blank